1.1 VODS Mobile (“we,” “our,” or “us”) is committed to protecting your personal data and respecting your privacy.
1.2 This Privacy Policy explains how we collect, use, store, and share your personal information when you visit vodsmobile.co.uk, purchase our SIM cards, activate our mobile services, or use our digital portals.
1.3 We process all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We collect different types of personal information depending on how you interact with VODS Mobile:
Account & Contact Data: Your name, billing address, UK delivery address, email address, contact phone number, and account login credentials.
Payment & Transaction Details: Payment card details (processed securely via PCI-compliant payment gateways), purchase history, top-up records, and billing activity.
Network & Service Usage Data:Call Detail Records (CDRs), SMS traffic data, mobile data consumption metrics, and connectivity timestamps required for billing and network optimization.
Technical & Device Data: IP address, device model, operating system, SIM card identifier (ICCID/IMSI), browser type, and cookie preference data.
Customer Support Records: Communication history, live chat transcripts, email correspondence, and support tickets.
We process your personal data under the following legal bases:
To Perform Our Contract With You: To process SIM orders, activate services, process payments, deliver mobile connectivity, manage account preferences, and provide customer support.
Legitimate Interests: To maintain network security, monitor fraudulent activity, optimize website layout, and improve overall service quality.
Legal & Regulatory Obligations: To comply with UK telecommunications laws, tax regulations, Ofcom guidelines, and lawful requests from UK law enforcement.
Consent: Where you have explicitly opted in, we may send you promotional offers, product updates, and news regarding VODS Mobile, VODS World, or VODS Connect services. You may withdraw consent at any time.
VODS Mobile does not sell your personal data to third parties. We only share information with trusted service providers who operate under strict confidentiality agreements:
Network Infrastructure Partners: UK host network operators that facilitate physical call routing, SMS delivery, and mobile data access.
Payment Processors: Financial institutions and secure payment gateways that authorize payment transactions.
Logistics & Delivery Services: Postal and courier services required to deliver physical SIM cards to your shipping address.
IT & Analytics Providers: Hosting providers, database managers, and analytical platforms that maintain website functionality.
Legal Bodies: Regulatory authorities or law enforcement agencies when legally mandated under UK law.
5.1 We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including billing resolution, fraud prevention, and legal compliance.
5.2 Account and financial records are generally retained for up to six (6) years following account closure to satisfy UK tax and accounting regulations.
5.3 Call and network traffic logs are retained in accordance with UK telecommunication retention standards and automatically deleted or anonymized when no longer required.
6.1 Your personal information is primarily stored and processed within the UK and the European Economic Area (EEA).
6.2 If any service provider transfers data outside the UK/EEA, we ensure adequate safeguards are in place—such as UK International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses (SCCs)—to protect your information.
Under UK GDPR, you have the following rights regarding your personal information:
Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request corrections to inaccurate or incomplete information.
Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data where continuous processing is no longer required.
Right to Restrict Processing: Request temporary restriction of your data under specific conditions.
Right to Data Portability: Obtain your data in a structured, machine-readable format to transfer to another service provider.
Right to Object: Object to direct marketing communications or processing based on legitimate interests.
To exercise any of these rights, submit a request to our Data Protection team via our website support portal or contact email.
8.1 Our website uses essential cookies to ensure site functionality, user login stability, and secure checkout processes.
8.2 We use performance and analytics cookies to measure site traffic and user engagement. You can manage your cookie preferences at any time through our website banner or browser settings.
9.1 While VODS Mobile strives to provide uninterrupted 4G/5G coverage, service availability depends on local mast infrastructure, terrain, atmospheric conditions, and device compatibility.
9.2 VODS Mobile is not liable for temporary network downtime, loss of signal in localized dead zones, or third-party device malfunctions.
VODS Mobile may update this Privacy Policy periodically to reflect operational changes, legal updates, or service expansions. The latest version will always be published on vodsmobile.co.uk with the effective revision date.